Stop learning AI. Start building with it.
Practical AI for the people running the machine — not the people theorising about it.
The Philosophy
"The people who win the next decade won't be the ones who understood AI first. They'll be the ones who built with it first."
From the Substack
View AllThe Architecture of De-Identification
The intersection of neuroscience, work identity, and practical frameworks for knowledge workers who want to perform without being consumed by what they produce.
Build vs. Buy: A CSM’s Guide to Navigating the Conversation
A practical guide for Customer Success Managers. How to have a complete, confident build vs. buy conversation with customers who are considering going it alone.
Treat CS Like a Product: Why Process Mapping and Documentation Must Precede Your AI Strategy
Despite its immense potential, AI integration can turn into a wasteful pursuit if not planned properly.
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