Run the system. Don't let it run you.
Operational frameworks and psychological strategy for builders who need to scale systems without sacrificing their cognitive baseline.
The Philosophy
"The bottleneck isn't the technology we use; it's the cognitive drag of the systems we build around it. The best operations protect the capacity of the people running them."
From the Substack
View AllAI Isn’t Replacing Your CSMs - It’s Exposing Who Was Never Doing the Job
AI in CS doesn't replace humans; it eliminates admin work, exposing the performance gap between strategic CSMs and low performers who used busywork to hide.
All Motion Is Not Progress: Why Your Metrics Are Measuring the Wrong Thing
Your CS health scores measure activity, not value. Goodhart's Law explains why page views aren't ROI, and what to track instead to protect revenue at renewal.
The Architecture of De-Identification
The intersection of neuroscience, work identity, and practical frameworks for knowledge workers who want to perform without being consumed by what they produce.
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